Frequently Asked Questions
Read our FAQs on the below topics:
Emergency
In the event that you can smell gas – please call 0800 111 999 immediately.
In the event of a fire – please call 999 and set off the fire alarm immediately.
In the event of a power cut – please call 07769 102 468 to report it.
If you find yourself locked out of your apartment, don’t panic, your apartment will have a key code dedicated to your stay (provided at check-in) so there will be no problem gaining entry at any time of the day or night.
About my booking
You will have received a link in your booking confirmation email with details about cancelling or amending your booking online.
If you have any questions about this process, please email us at [email protected].
Yes, we can accommodate early check in or late check out.
Please contact us at [email protected] with your request and for further details.
Yes, if we have availability you can of course extend your stay!
Please email us at [email protected] or message us on Whatsapp here during your stay.
We can help you with this, please contact [email protected].
No, there won’t be.
However, as you would expect, we charge for any additional services you enjoy during your stay, or for any damages caused to the apartment.
About The Old Lyric Hall
Whilst not all of our aparthotels have on-site parking, we always ensure that there are lots of car parks and street parking options nearby.
For each property, we provide a map showing the local car parks and street parking times.
To ensure the comfort and enjoyment of all guests, we do not allow pets at our aparthotels.
All of our apartments are remote check-in/out with a keyless entry system.
However, we are always close by and if you need anything, please call us on 0300 333 6623 or message us on Whatsapp here.
Yes, we have a vending machine on site.
There is also an option for us to provide a continental breakfast delivered to your apartment.
Yes, there’s lots to see and do!
View our dedicated website page here or the information folder in your apartment for more details.
If you have any issues you would like us to address regarding your stay with us, please;
email us at [email protected],
call us on 0300 333 6623 during the hours of 08:00am – 4:30pm on Monday – Friday,
or message us on Whatsapp here 24/7.
About the surrounding area
For each of our aparthotels, we have several restaurants that we recommend and where, as a St David guest, you can enjoy a discount:
- The Hive Bistro – 10% off full-price food
- The Meeting Place – 10% off food
- Kapadokya – 10% off food
Yes, there’s lots to see and do!
View our dedicated website page here or the information folder in your apartment for more details.
Yes, details can be found at here and in the information folder in your apartment.